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Roamin' Baths Policies
Please read our policies BEFORE you book an appointment with Roamin' Baths mobile dog grooming.
- We reserve the right to deny service or to raise the price to those who do not disclose the true condition of their dog's coat or temperament.
- If you "stand us up" for your appointment, expect to find a bill on your front door for the full groom price.
- We require 24 hours notice if you need to cancel your appointment. Without proper notice, we expect to be reimbursed the full grooming price.
- We try to answer every phone call. Please leave a message if we cannot answer your call and we will return it as quickly as possible. Calls received after 5:00 or on Sundays will be returned the next day.
- We have appointments available from Wednesdays through Saturdays.
- We will not return your call if your message informs us that you are outside our service area (see the map).
- Although we can groom in any weather, there are only a couple times per year when we cannot safely drive to your home. If we determine that roads are not safe enough to drive our grooming salon to your home, we will need to reschedule. We will give preference to rescheduled customers. Basic rule of thumb is: If roads are too bad to keep you from driving, then don't expect us to. We will call you to give you as much advance notice as possible.
- We will not use dirty / recirculated / "hydro" grooming of any kind. You can trust us to use only clean water on your pet.
- Scheduling preferences are given to those who take care of their pets on a regular basis (at least monthly). Otherwise, we are typically booked out 2 weeks. Some holidays book early so plan accordingly. We recommend arranging a standing appointment to get on a routine schedule.
- Please "empty" your dog before our arrival to your home.
- We do not muzzle dogs. If a muzzle is needed, we will deny you service and bill you for our time.
- We accept cash or checks. Credit / debit cards are not accepted.
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Items of Interest
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